Refunds & cancellations
Last updated: July 2026.
Payments for LUMEN BI LLC subscriptions are sold and processed by Paddle as our Merchant of Record. This page explains how to cancel your subscription and how refunds are handled through Paddle.
1. Cancellation
You can cancel your subscription at any time from Billing. Cancellation takes effect at the end of the current billing period. Your plan and paid features remain active until then, and no further charges are made after that.
2. Refunds are handled by Paddle (Merchant of Record)
Paddle is the seller and Merchant of Record for your purchase. Refunds are reviewed and processed by Paddle in accordance with Paddle's Buyer Terms, Paddle's Refund Policy, and any refund rights you have under applicable consumer law.
As Merchant of Record, Paddle reviews and processes refund requests in accordance with Paddle's Buyer Terms, Paddle's refund process, and applicable law.
3. How to request a refund
You can contact Paddle directly using the details on your invoice, or email support@lumenbi.app from the email address on your account with your Paddle invoice or order number. We will assist with your Paddle refund request where appropriate.